It was the first domestic bank to launch instant payments. It was also among the first to make the popular Apple Pay service available in the Czech Republic, subsequently going on to add Google Pay, Garmin Pay, and Fitbit Pay. It launched multi-banking and linked this system with all other major banks (from which many clients make their way to Air Bank).
In 2021, Air Bank deployed the first banking app that could be voice-controlled in Czech, a feat earning it Novelty of the Year award in the financial sector. Air Bank was one of the first banks in the Czech Republic to offer banking identity, or BankID, as a means of facilitating communication with the public and commercial sector. Air Bank clients can now make returns on their savings by investing via the Portu service or in other clients’ loans via the Zonky Rentiér service. Looking to the future, Air Bank will focus on areas such as services for families and the expansion of its mortgage and investment services.
Air Bank’s mobile banking enjoys high levels of popularity among customers. In the third quarter of 2021, it was used by over 670,000 users, almost a quarter of whom made daily use of the app. The scale of Air Bank’s digitalisation is also phenomenal in terms of clients opening new accounts (75% online), applying for loans (88% online), or taking out travel insurance (91% online).